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All emergency steps

After a fire is out

Gas smell, sparking, or anyone hurt: leave and call 911.

What to do before and when going back into a home after the fire department has put out a fire.

Before you start

  • Do not go inside until the fire department tells you it is safe. Fires can restart from hidden hot spots.
  • Do not go in to get belongings, pets, papers or photos.
  • If you see smoke or flames again, or smell gas, get away from the building and call 911.

Steps

  1. Wait outside, away from the building.
  2. Ask the fire department which utilities were shut off and which parts of the home to stay out of.
  3. Do not turn the gas, electricity or water back on yourself. Ask the utility company to restore them.
  4. If you are cleared to go in, stay out of any room the fire department told you to avoid. Roofs and floors can be weak and may collapse.
  5. Leave right away if you hear cracking, feel a soft floor, or start to cough or feel dizzy.
  6. Do not use food, drinks or medicine exposed to heat, smoke, soot or water.

After

  • Call your insurance carrier using its own number and ask what they need from you next.
  • Take photos only in areas you were cleared to enter.
  • Save receipts for anything you spend because of the fire.
  • If the home will be empty, tell your local police department.

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Script version 406c43d12080 · approved 2026-10-22